Case Studies

Pulp Fact not Fiction

Problem:
Our overseas client imports paper and pulp to the USA, a strategic marketplace. Their specialty papers are used in a wide range of applications including packaging materials for the food industry, tickets incorporating RFID and topographic maps for military use and require particularly careful handling. Being remotely located, it’s essential they partner with a logistics company they can trust to handle their products with expertise and deliver them to their clients in perfect condition.

Solution:
For 12 years Dockside has helped our client secure their customer satisfaction by providing flawless service that has delivered business results beyond their expectations:

  • Client of 12 years
  • Over 24,000 import containers unloaded
  • 576,000 rolls of specialty paper handled
  • 100% on-time shipping
  • 100% shipping accuracy
  • 100% inventory accuracy
  • Zero damage

For this client, Dockside manages inventory & activity in SAP (version 7.31.7.0.0).

Services Used:
• Local round trip drayage
• Unloading and inventory/storage of import cargo
• Loading to OTR trucks
• Delivered to destination

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[General Electric] has worked with Dockside on packaging optimization programs in other parts of the country. We are pleased to be able to expand our program with them...Their specialized packaging expertise and familliarity with our products helps to improve our competitiveness

Chris Horne, GE November 7, 2016