Case Studies

Customer Satisfaction Guaranteed

Problem:

As freight forwarder for the world’s premier luxury automotive brand our client was responsible for the export of all US-manufactured SUV’s to the worldwide market.

Our client needed a warehousing partner they could rely on to receive, store, load, secure and dray their customer’s cargo without incident, ensuring a perfect vehicle arrived at destination ready for it’s quality-conscious new owner.

Solution:
For 12 years Dockside has helped our client secure their customer satisfaction by providing flawless service that has delivered business results beyond their expectations:

• Over 70,000 containers shipped
• Quarter million coils shipped
• 100% on-time shipping
• 100% shipping accuracy
• 100% inventory accuracy
• Zero damage

For this client, Dockside manages inventory & activity in SAP (version 7300.2.5.3278).

Services Used:

  • Shared warehousing
  • Transloading
  • Value Added Services

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[General Electric] has worked with Dockside on packaging optimization programs in other parts of the country. We are pleased to be able to expand our program with them...Their specialized packaging expertise and familliarity with our products helps to improve our competitiveness

Chris Horne, GE November 7, 2016