Case Studies

Customer Satisfaction Guaranteed

Problem:

As freight forwarder for the world’s premier luxury automotive brand our client was responsible for the export of all US-manufactured SUV’s to the worldwide market.

Our client needed a warehousing partner they could rely on to receive, store, load, secure and dray their customer’s cargo without incident, ensuring a perfect vehicle arrived at destination ready for it’s quality-conscious new owner.

Solution:
Our client chooses Dockside for our unique service quality and finished vehicle handling process:

    • Detailed inbound inspection process
    • Key control & security process
    • Documentation capabilities (Letter of Intent for Vehicle Export completion, and submission of client-provided documentation to U.S. Customs)
    • Loading, lashing, blocking& bracing, and local drayage capabilities

Results:

  • Hundreds of vehicles handled
  • 100% on time shipping
  • 100% shipping accuracy
  • Zero damage

For this client, Dockside manages inventory & activity in SAP (version 7300.2.5.3278).

Services Used:

  • Shared warehousing
  • Transloading
  • Value Added Services

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[General Electric] has worked with Dockside on packaging optimization programs in other parts of the country. We are pleased to be able to expand our program with them...Their specialized packaging expertise and familliarity with our products helps to improve our competitiveness

Chris Horne, GE November 7, 2016